Privacy Policy

Last Updated: June 2026

Introduction

WINMOR ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Who We Are

WINMOR provides business automation solutions, including:

Lead capture systems
Missed call text back automation
Customer communication automation
CRM implementation and management
Google Review Request Automation
Marketing and business process automation
Consulting and support services

For privacy-related enquiries, please contact:

Email: [email protected]
Website: www.winmor.com.au

Information We Collect

We may collect personal information including:

Information You Provide

Name
Email address
Phone number
Business name
Job title
Information submitted through forms, enquiries, bookings, or consultations

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
Website usage analytics

This information helps us improve our website and services.

How We Use Your Information

We may use personal information to:

Respond to enquiries
Schedule consultations and demonstrations
Provide requested services
Deliver customer support
Send service-related communications
Improve our products and services
Monitor website performance
Comply with legal obligations
Conduct marketing activities where permitted by law

Google Review Request Automation

One of our services includes the automation of customer review requests on platforms such as Google.

Where a client engages us to provide review request automation:

Review requests are sent on behalf of our client businesses.
Contact information used for review requests is supplied by the client business.
WINMOR acts as a service provider facilitating automated communication.
Responsibility for obtaining appropriate customer consent remains with the client business.
We do not control or guarantee the content, publication, or removal of reviews submitted to third-party platforms.

SMS, Email and Communication Services

Our services may send SMS messages, emails, or other communications on behalf of our clients.

Information processed may include:

Customer names
Phone numbers
Email addresses
Appointment details
Communication history

These communications are used solely for the purpose of delivering agreed business automation services.

Third-Party Service Providers

To provide our services, we may use trusted third-party platforms and service providers, including:

CRM and automation platforms
SMS providers
Email service providers
Website hosting providers
Payment processors
Analytics services
Cloud storage providers

These providers may process information on our behalf and are required to maintain appropriate security measures.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve user experience
Analyse website traffic
Measure marketing effectiveness
Understand visitor behaviour

You may choose to disable cookies through your browser settings, although some website functionality may be affected.

Data Security

We take reasonable steps to protect personal information from:

Unauthorised access
Misuse
Interference
Loss
Modification
Disclosure

While we implement appropriate safeguards, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Fulfil legal obligations
Resolve disputes
Enforce agreements

Information that is no longer required may be deleted or anonymised.

Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or outdated.

Requests can be submitted via:

Email: [email protected]

Marketing Communications

Where permitted by law, we may send marketing communications relating to our services.

You may opt out at any time by:

Using the unsubscribe link in emails
Contacting us directly

Overseas Data Processing

Some third-party providers we use may store or process information outside Australia.

By using our services, you acknowledge that information may be transferred to and processed in other countries where appropriate safeguards are in place.